Shipping: We are based in Dublin, Ireland. We package and ship from here 5 days per week. Monday to Friday (9-5pm). All weekend orders are shipped on Monday.

Deliveries within Ireland are taking at present 3-4 days after shipping. Please note any orders placed from Tuesday the 17th of December cannot be guaranteed for delivery pre Christmas. 

After shipping means after the order is processed here at Betty and Biddy. The processing of orders at busy times can add on another 2-3 days, please note this before ordering. To Europe 7-10 days after shipping. Orders to the UK are dispatched via Royal Mail but due to air mail and the new customs checks, deliveries are 5-7 days. All items to the UK are sent 2nd class tracked. The rest of the world can take up to 14 days after shipping. Charges apply for shipping on all orders under 30 euro. The rates are given upon check out. A shipping rate applies to all Betty Boxes due to the weight of the parcel. This fee is 3 euro. 

Returns: We offer refunds and exchanges on items as long as they have not been worn and are returned within 28 days. We do not cover the cost of return shipping, registered is advised as if the parcel does not arrive, a refund cannot be issued. The cost of returning items in on the buyer, please be aware of this. 

All items should be returned in the original packaging and in the condition they were received.

Please note for hygiene reasons there is strictly no exchange or refund on earrings and no exchange or refund will be given on any items worn. All items are returned to the following: Betty and Biddy, 8 Robinhood Road, Ballymount, Dublin 22.
 
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.

Pop us an email for further information: info@bettyandbiddy.com.