Shipping and Returns Policy
*SHIPPING DURING COVID 19: We are processing and shipping orders as normal with the support of An Post. Deliveries time will be stalled due to restrictions in place and can now take up to 5-7 days for delivery*
Don't worry, we're sound and once you haven’t thrown your items over a cliff, we will happily accept returns for a full refund (apart from earrings because we like hygiene here at Betty and Biddy). We do not cover the cost of return shipping, registered is advised as if the parcel does not arrive, a refund cannot be issued.
Pop us an email and Barb will sort you out: firstname.lastname@example.org.
We are based in Dublin, Ireland. We package and ship from here 6 days per week. Monday to Friday (9-5pm) and Saturday (9-11am). Deliveries within Ireland take 1-2 days after shipping (now 5-7 days during covid) and to UK/Europe 3-5 days (now 7-10 during covid) after shipping. The rest of the world can take up to 7 days after shipping (now 14 days during covid)
All returns are processed from Dublin, Ireland. We aim to have all orders placed before lunch time shipped on the same day, this is not a guarantee but we do aim for this. Free shipping is offered within Ireland but charges apply for shipping internationally. The rate is given on check out.
You may return new, unworn items within 7 days of delivery for a full refund. We provide free shipping on orders but we do not provide paid shipping on returns. If your warranty of the 28 days has passed, the full shipping cost will be at your expense.
Our products are made of a mix of materials. Anyone with high sensitivity or issues with nickel would be advised not to purchase as they can cause mild to severe irritation. The items are made of a mix of zinc alloy and nickel. Buying these items is at the buyer risk. Please beware if you have any medical issues that warrant you not to wear jewellery with this material make up.
All items should be returned in the original packaging and in the condition they were received.
Please note for hygiene reasons there is strictly no exchange or refund on earrings and no exchange or refund will be given on any items worn. All items are returned to the following: Betty and Biddy, 6c Robinhood Road, Ballymount, Dubin 22.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.
Again, contact us on email@example.com if you have any issues.
Shipping costs are calculated on region when checking out. There is free standard shipping in Ireland but rates apply for international shipping.