Shipping and Returns Policy


Don't worry, we're sound and once you haven’t thrown your items over a cliff, we will happily accept returns for a full refund (apart from earrings because we like hygiene here at Betty and Biddy)

Pop us an email and Barb will sort you out: info@bettyandbiddy.com.

We are based in Dublin, Ireland. We package and ship from here 6 days per week. Monday to Friday (9-5pm) and Saturday (9-11am). Deliveries within Ireland take 1-2 days after shipping and to Europe 2-4 days after shipping. The rest of the world can take up to 5 days after shipping. All returns are processed from Dublin, Ireland. We aim to have all orders placed before lunch time shipped on the same day, this is not a guarantee but we do aim for this.

You may return new, unworn items within 5 days of delivery for a full refund. We provide free shipping on orders but we do not provide paid shipping on returns.

Our products are made of a mix of materials. Anyone with high sensitivity or issues with nickel would be advised not to purchase as they can cause mild to severe irritation.

All items should be returned in the original packaging and in the condition they were received.

Please note for hygiene reasons there is strictly no exchange or refund on earrings and no exchange or refund will be given on any items worn. All items are returned to the following: Betty and Biddy, Unit 7, Canal Walk, Park West Industrial Park, Dublin 12.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We are not responsible for lost returned packages, and recommend you insure and track your package by registered post.

Again, contact us on info@bettyandbiddy.com if you have any issues.